Portfolio reviews & reporting
You allocate each property manager a portfolio of their own — but are those portfolios playing to their strengths and maximising profitability?
Considering a restructure or refreshing your training matrix? Looking to maximise the profitability of your portfolios, or just need senior cover while your Head of Block Management takes leave? We work alongside agents to streamline systems, sharpen people, and put better strategy into practice.
Whether you're considering a restructure or updating your training matrix, working out how to maximise portfolio profitability, or simply after senior cover while your Head of Block Management is on leave — this is where we get to work.
You allocate each property manager a portfolio of their own — but are those portfolios playing to their strengths and maximising profitability?
You're only as strong as your people. Without an effective internal training matrix, who teaches your property managers to handle a genuinely demanding job?
It only takes one weak link to break the chain. Strong relationships and flexible, understandable inter-departmental procedures are vital.
How you communicate with clients and residents is a critical cog in your model — but is your policy clearly laid out for the staff who deliver it?
With so much 'tailor-made' block management software out there, knowing what fits is hard. We've worked with many platforms and help you choose well.
As the business grows, so does your workforce. A well-thought plan and the right people in the right roles can be all the difference.
When senior staff are on leave, we step into their shoes for as long as the business needs us — no drop in standards while they're away.
We assess where the business is, agree where it's going, and put the strategy into practice alongside your team — not just on paper.
From accelerating prospect correspondence to attending pitches to reinforce your presence, we help develop your leads and win the work.
We back resident directors too — from setting up a Right to Manage company to holding a managing agent to account.
A little on how we work with agencies, and why specialist support beats a generalist every time.
Business consultants are excellent, and often go a long way toward helping a business reach its short-term goals. But our intricate knowledge of block management, alongside decades of experience, lets us understand your business in a way most generalist consultants can't.
For example, we can advise you on the competitiveness of your management and administration fees, and on the real productivity and efficiency of your staff.
Industry curriculums cover a select few subjects — reading leases, understanding service charges and the like. We treat those as supplements to your own in-house training matrix, not a replacement for it.
We work alongside you to build a clear path for staff at every level, from trainee to senior management. Your own matrix guarantees people are trained to your company's philosophy, following uniform procedures that show your business in its best light.
Yes. When your Head of Block Management or another senior manager is on leave, we can step into the role for as long as you need — keeping standards, relationships and continuity intact while they're away.
Tell us where things stand and what you'd like to change. We'll come back to you personally — no call centres, no chatbots.
Occasional notes on running a sharper block management business.